BPG 360 is a national real estate development firm with a diverse portfolio that spans over 7 million square feet of office and retail space, 40 hotels, and 17 residential communities. Near its headquarters in Wilmington, Delaware, BPG owns and operates four parking garages and surface lots that support its mixed-use properties in the city’s downtown. While BPG had invested heavily in developing and modernizing its real estate portfolio, the parking operation was clunky, manual, and out of sync with the premium experience the company aimed to deliver.
Mixed Use, Residential
Wilmington, DE, USA
4 Surface Lots and Parking Garages
Before partnering with AirGarage, BPG’s parking system was a patchwork of outdated processes. Tenant billing was managed with spreadsheets and physical checks. Some customers went months without paying, while others continued to be charged long after cancellation. Plus, autopay came with a service fee, discouraging adoption and increasing churn.
“There was no clarity. We were using all this manpower to chase down payments, but the system wasn’t built to scale or even function efficiently.”
To modernize, BPG installed a gated license plate recognition (LPR) system with another provider, hoping to deliver automation and control. Instead, it made the experience worse. During peak hours, garage exits backed up to the third floor. Drivers waited 15 to 20 minutes just to leave. The new gates became single points of failure, slowing traffic, damaging tenant relationships, and turning parking a daily source of frustration for staff and customers.
BPG needed a system-wide transformation to streamline operations, reduce friction, and bring their parking assets up to the same standard as the rest of their portfolio.
AirGarage replaced the gated system with AirSight, a fully gateless model built on proprietary LPR camera technology, and AirControl, a digital control center and insight dashboard.
The first priority was fixing the fundamentals. Monthly parkers were migrated to a digital rent roll with automated billing and no additional fees. A follow-up program ensured that overdue accounts were addressed, bringing receivables up to date and making future cash flow more predictable.
Removing gates instantly eliminated congestion. Vehicles flowed smoothly in and out, while license plates were scanned at entry and exit points to ensure full compliance and visibility. When non-compliant vehicles were detected, AirGarage’s enforcement team responded in real time.
With this foundation in place, AirGarage leveraged occupancy data to implement demand-based pricing across BPG’s assets. Rates adjusted dynamically to reflect real-time demand, helping improve occupancy and increase NOI without raising friction.
Meanwhile, BPG gained real-time insight into performance through the asset insights dashboard with real-time visibility into occupancy, revenue, and pricing trends.
“AirGarage didn’t just bring in technology, they brought in clarity. Everything just works now. The garages are easier to manage, easier to use, and far more profitable.”
The impact of the change was immediate and sustained over time:
Net operating income increased by 20–30%, driven by improved billing accuracy, better pricing, and more consistent enforcement.
Customer experience improved dramatically as drivers no longer faced gate delays, manual payments, or confusing parking processes.
Operational complexity was reduced. Automation and real-time reporting replaced gate maintenance, manual audits, and spreadsheet billing.
Tenant satisfaction improved, with fewer complaints and smoother daily experiences.
“We don’t get complaints anymore. People show up, they park, they pay, they leave. And we have full transparency into how it’s working.”
For BPG, the transition wasn’t just about revenue or automation. It was about aligning parking operations with the company’s broader mission to create high-performing, guest-friendly environments across every square foot of its portfolio.
Hear from BPG on how AirGarage upleveled their assets with our technology:
